Shipping & Delivery

Shipping & Delivery

At Dysexy, we are committed to providing you with fast and reliable shipping services. Please review our shipping and delivery policies below to understand how we process and ship orders.

Order Confirmation

  • Once your order requires authorization, a confirmation email will be sent to you.

  • We begin preparing your order immediately after verification. Due to this quick processing time, modifications or cancellations may be difficult, but we will do our best to accommodate your request.

Order Processing

  • The processing time begins from the date you place your order.

  • Orders typically take 1-3 business days to process before shipment.

  • Order processing does not include weekends.

Shipping Information

We currently ship to the following regions using Standard Shipping:

Order Amount Shipping Cost
$59.99 and above Free Shipping
Below $59.99 US$9.99
Country/Region Estimated Shipping Time
United States 7-15 Business Days
Canada 7-15 Business Days
United Kingdom 7-15 Business Days
France 7-15 Business Days

Important Notes:

  1. Total Delivery Time = Processing Time + Shipping Time

  2. Estimated shipping times are based on past order data and are for reference only.

  3. Shipping times may be affected by public holidays and external factors beyond our control. Normal service resumes immediately after each holiday.

  4. Refused Delivery: If an order is returned to us due to refusal of delivery, we will issue a 50% refund of your payment upon receipt of the returned package.

  5. Restricted Addresses: Express shipping is not available for APO/FPO & PO Boxes.

  6. Delivery Delays: Incorrect address details, customs procedures, and other unforeseen issues may cause delays in delivery.

Tracking Your Order

  • Once your order has been shipped, you will receive an email containing a tracking number.

  • You can track your order by logging into your Dysexy account and checking the "My Orders" section.

  • Tracking information may take a few days to become active. If you do not see updates immediately, please try again later.

Taxes & Import Duties

  • Customers do not need to pay import fees, duties, or VAT on most orders.

  • Some European countries (e.g., Germany, Italy, UK, and Canada) may impose duties or VAT based on local regulations. Customers are responsible for any applicable fees.

Damaged or Missing Items

  • If you receive a package that is opened or damaged, or if an item is missing, please retain the outer packaging and contact us immediately.

  • We require photos of the damaged packaging to file a claim with the shipping company.

Contact Us

For any shipping-related inquiries, please contact us at:

We appreciate your trust in Dysexy and are committed to ensuring a smooth shopping experience!